Worldwide Shipping Options

 Option 1: You Arrange Shipping - warehouse pickup...

    1) We will advise you when your goods are ready to pick up from our Toronto Warehouse

    2) All goods are packed professionally.  We will supply you with the weight and size of the package(s) to be picked up

    3) We will fax you a commercial invoice and customs paperwork which will also be attached to the goods.  

    4) You need to arrange your own carrier, broker, and insurance.

         You will be responsible for all duties, taxes, brokerage and freight charges and any other customs related fees.

         All responsibility for goods transport and customs is yours, once the goods leave our dock.

 Option 2: We Arrange Shipping on your behalf...

 Our Freight quoting department will do multiple quotes for shipping goods and will acquire on your behalf, the best price.  Imperial does not do it's own deliveries.

 Shipping is arranged on behalf of our clients as a courtesy, with all risk and responsibility reverting to the purchaser once the goods have left the

 warehouse dock (EXW warehouse).  All goods are shipped with carrier's insurance.  As an option, Imperial can arrange an upgraded level of service from

 the carrier.   Some products like large or heavy columns are shipped directly from the factory to you to save handling.

 Freight is always quoted as an extra to the price of the goods.

  NAFTA COUNTRIES:  USA   CANADA   MEXICO    

  FREE TRADE:  CHILE  

  UNITED KINGDOM & IRELAND 

  CARIBBEAN, JAPAN & SE ASIA, AUSTRALIA & NEW ZEALAND, EUROPEAN UNION

  CENTRAL & SOUTH AMERICA, MIDDLE EAST, SOUTH AFRICA

 We Arrange Shipping From: 

 Product shipping origin depends on inventory levels / least expensive freight options

 USA:   mostly from New York: 2215 Kenmore Ave Ste 100, Buffalo New York 14207

 Canada: mostly from Toronto: 1220 Ellesmere Road #10, Toronto ON M1P 2X5

 Europe: from Eastern USA and Canada

 Caribbean: from Miami or Halifax

 Far East:  from western USA or Canada (Vancouver) 

 Factory Direct:  mostly for larger goods where the factory is closer than NY or Toronto

 Factory Direct:  PolyComposite Columns

 Freight Issues:

  Freight Delivery Address cannot be re-directed to another address after the goods have left the warehouse

  Freight level of service cannot be upgraded once the goods have left the warehouse

  All products are expertly packaged with care.   Before leaving, all products are photographed for product quality control and packaging quality control.

  These photos are kept in your client file.  Once goods leave our dock, all risk reverts to the purchaser and carrier whether it be visible or concealed damage.

  Imperial does not do their own deliveries.   Goods are always shipped with freight insurance on your behalf.

  If the package arrives damaged, write on the bill of lading of the carrier immediately that it is damaged.  Open the package(s) immediately with care and inspect for product

  for damage.  Sometimes customs will open goods to inspect them, although the package is open, goods are rarely damaged by the inspection process. 

  If goods are damaged in freight, call us and we will provide you with the carrier's information and will assist you in your freight claim process. Take digital photos of the

  damaged packaging and damaged goods.  Keep all packaging.  Call the delivering carrier immediately, requesting that an inspection be made.  Place a phone call to the

  delivery carrier and confirm with a written request, holding a copy of the request and photos for claim purposes.  All freight claims usually require reporting within 8 working days.

 Also copy us with the photos of the damage.   Goods can be reordered from manufacturing with priority service to mitigate the freight damage issue. 

 Our terms of sale are FOB/EXW our factory, thus our responsibility ceased when the shipment was turned over to the carrier.  If goods are rejected by you for any reason, freight

 companies reserve the right to charge additional freight and or storage fees to you.  

 Tax and Duty Issues:  

  All products are shipped with the necessary paperwork for shipping to other countries.

  Freight charges include brokerage fees, however local taxes or import duties are not included, these extra fees are your responsibility to submit. 

  Unless charged directly by import customs, any other taxes are your responsibility.     

  Imperial does not charge local taxes.

   COPYRIGHT Imperial Productions & Distribution Inc. Apr 1, 2003  all rights reserved