Freight
Issues:
Freight Delivery Address cannot be re-directed to another address after the
goods have left the warehouse
Freight level of service cannot be upgraded once the goods have left the
warehouse
All products are expertly packaged with care. Before
leaving, all products are photographed for product quality control and packaging
quality control.
These photos are kept in your
client file. Once goods leave our dock, all risk reverts to the purchaser
and carrier whether it be visible or concealed damage.
Imperial does not do their own deliveries.
Goods are always shipped with freight insurance on your behalf.
If the package arrives
damaged, write on the bill of lading of the carrier immediately that it is
damaged. Open the package(s) immediately with care and inspect for product
for damage. Sometimes customs
will open goods to inspect them, although the package is open, goods are rarely
damaged by the inspection process.
If goods are damaged in
freight, call us and we will provide you with the carrier's
information and will assist you in your freight claim process. Take digital
photos of the
damaged packaging and damaged
goods. Keep all packaging. Call the delivering carrier immediately,
requesting that an inspection be made. Place a phone call to the
delivery carrier and confirm
with a written request, holding a copy of the request and photos for claim
purposes. All freight claims usually require reporting within 8 working
days.
Also copy us with the photos of
the damage. Goods can be reordered from manufacturing with priority
service to mitigate the freight damage issue.
Our terms of sale are FOB/EXW
our factory, thus our responsibility ceased when the shipment was turned over to
the carrier. If goods are rejected by you for any reason, freight
companies reserve the right to
charge additional freight and or storage fees to you.
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