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   Imperial Productions & Distribution Inc Architectural Products

 Imperial Productions®                   

 Sales Policy 

   NOV-23

 Fast Track to Related Pages

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 Pricing, Sales and Freight Policies

located in USA and Canada 

 Imperial Productions & Distribution Inc. hereinafter "Imperial"

 Buyer hereinafter "Client"

 1)

 Privacy

 Client data is never traded, rented, sold or disclosed to 3rd parties. Imperial communicates with client or authorized representatives only

 2)

 Products

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Any advise recommended by Imperial is without prejudice and is believed to be reliable. Imperial does not make any warranty expressed or implied for the fitness of particular products or their suitability in application or the results obtained; this must come from your contractor, structural engineer, registered designer or architect. The client or their tradesperson must test and verify product use and suitability for themselves.

Imperial sells only architectural components not installed goods. Integration hardware, adhesives, paint supplied by others unless otherwise specified

Photos and material photos on Imperials' websites or publications are close representations only and may vary in appearance and color from the actual goods. Computer screens vary in representation of products - samples can be supplied where warranted or requested

Sizes are approximate only and may change without prior notice, due to manufacturing variance tolerances. Availability: Products change from time to time and can be discontinued or altered due to factors beyond our control or marketing decisions. For reference material, brochures and movies

refer to ImperialProductions.com for expanded product specification or email sales@imperialproductions.com or call 1-800-399-7585 for more information.

Client acknowledges that the exclusive intellectual property rights belong and remain with Imperial in perpetuity.

Fire Rating & Building Codes: Each product material has specific fire ratings. Product specifications vary per item. Compliance to local codes varies with product installation location. It is the client's responsibility to ensure the suitability of any product with their structural engineer or architect before purchasing. Load Bearing capacity as specified by manufacturing is approximate only - confirm loads with your own structural engineer. 

 3)

 Quotes

 

 

 

 

 

 

Quotes are valid for 5 days. Imperial assumes no liability for contents of quote, errors or omissions and times to prepare a quote.

Quote delivery times are approximate only and may vary.

Prices: Prices do not include Taxes or Duty unless specified on the quote. Client is responsible for all tax submissions unless quoted where Imperial is

obligated by law to charge taxes in a given jurisdiction. Any retroactive taxes or duties are the client's responsibility.

 4)

 Acceptance

 and

 Payments

 

Imperial, their staff or agents do not accept verbal orders.

The quote becomes an order once full payment or agreed partial payment is authorized and confirmed by Imperial which denotes acceptance by Imperial. Client purchase orders do not constitute quote acceptance by Imperial.

Accepted payment is by check, money transfer, or credit card. Once payment is confirmed, client will receive a confirmation email. Any delays in payment for a quote requires a quote revision past 5 days.

Ownership of the goods is transferred to the client once full payment is received and confirmed by Imperial.

 5)

 Timelines

 

 

 

 

 

 

Timelines: For in stock items, delivery times take effect from the date of confirmed payment. For Custom items delivery times will be confirmed by the manufacturing manifest or sign off on shop drawings, not the quote or payment date. Any additional charges imposed by credit card holder's issuing bank are not Imperial's responsibility.

Brokerage may apply to exported or imported items for Border Customs clearance. If at any time (even retroactive) duty is imposed, it is the responsibility of the client for non-domestic sales (importer). Interest is set at 2% per month, 26% per annum for overdue accounts.

 6)

 Product

 Orders

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All sales are final. All sales occur in Toronto Ontario Canada and are subject to Ontario Canada laws. It is agreed that all dispute resolutions occur in Toronto ON Canada only. Any disputes resolution will not exceed product value.

Any conflicting conditions in your previous emails or verbal conversations are superceded and nullified by this agreement.

6a) Custom Orders cannot be changed, returned, cancelled or exchanged. Expect longer delivery times for custom orders.

Drawings: Any drawings are theoretical representations only. Actual products may have minor variances from the drawings due to manufacturing tolerances. For custom quotes shop drawings will be provided once full payment is received. Shop drawings must be signed off prior to production. Timeline for shop drawing sign off is 10 business days otherwise manufacturing will proceed.

6b) Materials: Any product made from natural materials may vary in texture, color and naturally occurring features. There may be minor variances between each piece. There is no guarantee that subsequent orders will be exact to the products produced in this order. For custom finishes there may be variances between photos and samples.

6c) Order Changes cannot occur once this quote is signed. Manufacturing begins once the order is accepted by Imperial. Any non stock product is considered a custom order. No refunds, All sales final, no returns or substitutions for all orders

 7)

 Delivery

 Times

 

 

 

 

 

 

 

 7) Delivery Times: Quotes provide approximate estimate of delivery time. This estimate is not guaranteed. Delays can occur by the freight carrier, weather, border customs, holidays, strikes, acts of war, act of god or changing manufacturing schedule all out of Imperial's control.

Receipt of templates or plugs and shop drawing sign offs can effect delivery times.

For a guaranteed delivery time a separate delivery agreement can be prepared by our legal department, bonding charges apply.

Do not book your install trades until you have your product in hand and have inspected the goods for freight damage.

 8)

 Freight

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Freight is prepaid on client's behalf and non-refundable. Freight may include

freight-in to the transit warehouse and freight out to the client. Any upgrades instructed by client at time of delivery, such as tailgate service or threshold delivery will be billed to the client at freight carriers rate. Client agrees that all extra charges they have initiated will be applied to their credit card or billed.

All shipments require a signature upon receipt of goods. Tracking details will be provided once the order has left the shipping dock.

8a) Freight Claims for Goods Damaged or Lost in Transit: All Freight is Insured with the Freight Carrier not Imperial All sales are EXW warehouse. All items are inspected & photographed prior to shipping. When the carrier accepts product; all risk reverts to the client. Imperial is not responsible for any damage that occurs in transit, concealed or otherwise or delays caused by the carrier from weather, border crossings, strikes, acts of God, war, terrorism, robbery, or any other delays.

All goods should be unpacked and inspected immediately upon receipt. Any and all damages should be noted on the Bill of Lading when product is delivered. If the client gives the transportation company a clear receipt for goods received that have been damaged or lost in transit,the client does so at their own risk and expense. All claims are with the freight carrier not Imperial. For most freight carriers, claims must be made within 7 working days. If an order is refused, all transit & storage fees are the responsibility of the client and will be billed or charged to their credit card.

Imperial will assist in your freight claim. Take digital photos and email them to Imperial immediately so Imperial will contact them on your behalf.

 9)

 Warranty

 and

 Guarantee

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Warranty & Guarantees are with the component's respective manufacturing facility. Product specifications are those of manufacturing. All manufacturing facility warranties are limited and in effect for the original purchaser only from the time of payment and are non-transferable. Imperial warrants that goods at the time of delivery will correspond to the description and/or drawings given by Imperial in Imperial's Warranty Policy as stated in it's website, which may change from time to time without notice. All other warranties, conditions or terms relating to the condition of the goods, their quality or the merchantability of the goods, or the fitness of the goods for a particualar use or purpose, whether such use or purpose is made known to Imperial or not, whether impled by statute or common law or otherwise, are excluded. All products manufactured by others but furnished by Imperial are the original manufacturer's warranty and Imperial shall not be liable under any circumstances for defects in such products. Because goods furnished hereunder are to client's specifications and are used or combined by client with other equipment or components or finishings not furnished by Imperial, client agrees to indemnify Imperial for all claims resulting from the use or incorporation of said goods in the client's product. It is expressly agreed that this warranty is in lieu of any and all other warranties and liabilities expressed or implied, including but not limited to any warranty or merchantability of fitness for any purpose and any liability for consequential damages arising out of the use of the product sold hereunder. The forgoing states Imperial entire and exclusive liability and client exclusive and sole remedy. Imperial will in no event be liable for any consequential, special or contingent damage or expense arising directly or indirectly from any defect in it's goods or from the use thereof, nor is any other person authorized to assume for Imperial any such liability. All warranties are null and void when non-authorized adhesives, fasteners, finishing are used, and installed contrary to accepted install practices.  Warranty does not apply to acts of natural, weather or misuse.

9b) Warranty Claim: Imperial will assiste your warranty claim. Take photos of the item(s) and email them with a note of explanation. Upon receipt Imperial will investigate your claim. Before issuing a Return Authorization Number for warranty client must get approval from Imperial that the claim will be honored. In some instances, Imperial reserves the right to repair the product (s). Warranty does not include freight back to Imperial. Any clearance items are sold "as is" and there is no warranty.

 10)

 Receipt

 of Goods

Open box(s) within 7 days of delivery: Inspect for damages or any discrepancies. No claims will be honored for discrepancies or damage reported after 7 days of receipt.

 Copyright

 All product data, photographs, PDF Brochures, is the exclusive

 intellectual property of  Imperial Productions & Distribution Inc.

 Apr 1, 2003  all rights reserved

   E&OE All policies are subject to change without notice.  NOV-1-23

 

 

  How to Order Products  1-800-399-7585     416-264-6096  

  email: sales@imperialproductions.com

  Before you buy read our sales policy    Imperial protects your privacy    Imperial's Website Disclaimer read before you use the site  Imperial's homeland security protocols   

  * All Prices & specifications in this website subject to change without notice

  * Prices are net, Freight, Taxes & Duties charged where applicable otherwise client is

     responsible for remittance

  * Measurements are approximate only, Final Product may vary from this website

   COPYRIGHT Imperial Productions®                                                        Feb 2018  all rights reserved

   Last Update NOV-23