Imperial Productions &
Distribution Inc. hereinafter "Imperial" Imperial does not manufacture goods,
Imperial is a Product distributor.
1) Client Privacy: Client
personal data is never traded, rented or sold. No credit card information is put
on a computer. Imperial communicates with
client or client’s authorized
representative only. No competitors are supplied with client’s quotes.
Imperial is CPAT compliant.
2) Product Advise & Data: Any
advise recommended by Imperial is believed to be reliable. Imperial does not
make any warranty expressed or implied
for the fitness of particular
products or their suitability in application or the results obtained; this must
come from local professionals such as contractors, structural
registered designers or architects. The client or their tradesperson must test
and verify product use and suitability for themselves.
Imperial does not sell finished goods
only architectural components. Imperial does not supply or sell integration
hardware or install services.
3) Quotes: All quotes are in
writing, valid for 5 days. Verbal quotes do not constitute contracts. Quotes
become orders once payment is authorized and confirmed.
Quote & Payment forms must be signed and faxed back per transaction - no verbal
orders are accepted.
Imperial is not liable for time delays caused by the quoting process. Delivery
times take effect from the date of confirmed payment, not the quote date.
All prices and specifications are subject to change without notice. Prices do
not include Taxes, Duties or Freight. US & global sales are quoted & charged
in US$. Canadian sales are quoted & charged in Canadian$. Trade pricing is
available for pre-authorized Trade clients with volume.
4a) Duties: Under NAFTA
made in Canada/Mexico/USA are duty free. Brokerage may apply to exported or
imported items for Border Customs
clearance. If at any time duties are
imposed, they are the responsibility of the client (importer).
Prices do not include
local or national taxes. Client is responsible for all tax submissions unless
quoted where Imperial is obligated by law
to charge taxes in a given
jurisdiction. Any retroactive taxes or duties are the client’s responsibility.
Payments are made by
Visa / MasterCard, Direct Bank Transfers Certified checks, Money orders,
Letter of Credit.
We do not accepted non-certified checks. Ownership reverts to client upon full
payment of shipped goods.
Non-claimed items are subject to storage fees.
Credit is granted to approved Trade clients only. Credit applications are
available for repeat clients; all are subject to credit approval by our credit
committee. Credit is not implied or granted verbally. No salesperson,
representative, agent, or employee is authorized to alter terms stipulated
by our credit department. Interest
set at 2%/month 26% per annum for overdue accounts.
All sales occur in Toronto Ontario Canada and are subject to Ontario Canada
Minimum orders varies
as per product, set up charges may apply.
Custom and Stock items All sales are Final. All orders are prepaid in full
before production and delivery.
All dispute resolutions occur in Toronto On Canada.
Custom Orders all sales are Final They are not returnable and cannot be
cancelled or exchanged. Expect longer delivery times for custom orders.
must be presented to Imperial in writing. There is no guarantee changes can be
made to product or freight changes complied with.
Any freight changes will be charged to the client immediately.
Orders all sales are Final Sales of
items in stock can be exchanged for other items in stock or custom products
within 10 days from date of the
invoice. All stock items that have to be specially ordered from
manufacturing for a client are considered custom Orders. Authorized
exchanges are FOB
New York warehouse or Toronto Warehouse, or manufacturing facility for factory
direct products. All freight charges for exchange product delivery are the
responsibility of the client. If the exchanged item is more expensive, any
credit will be kept on file for future purchases. There are no cash
6) Delivery Times:
Imperial will provide an approximate estimate of delivery time for a product.
These estimates are not guaranteed.
Manufacturing, Freight, & Customs can effect delivery times. Imperial guarantees
delivery times only through a separate
insured legal contract - bonding charges apply.
7) Inventory Levels: Commonly
ordered products are stocked. Not all products are available as inventory items
as they are custom made at time of order,
or can be sold out from time to time.
Availability & timelines are on written quotes.
Prices are FOB
manufacturer’s factory or FOB Canadian Warehouse or FOB NY warehouse.
Freight Claims for Goods Damaged or
Lost in Transit: All sales are EXW warehouse. All items are inspected prior
When the carrier accepts product, all risk reverts to the
purchaser. Imperial is not responsible for any damage that incurs in transit,
concealed or otherwise or
construction delays caused by the carrier. All goods
should be unpacked and inspected immediately upon receipt. Any and all damages
should be noted on the Bill of
Lading when product is delivered. If the client
gives the transportation company a clear receipt for goods received that have
been damaged or lost in transit, the client
does so at their own risk and
expense. All claims are with the freight carrier not Imperial. For most freight
carriers, claims must be made within 8 working days.
Refused Goods and in
Transit Storage Fees are the responsibility of the client and will be charged
immediately. click here for freight options
8a) Crating: Fragile or large
item require crating - extra charges will apply.
9) Warranty & Guarantees:
are with the product’s respective manufacturer. Product
specifications are those of the manufacturer.
Imperial does not manufacture product. All warranties are limited and in effect
for the original purchaser only and non-transferable.
9a) Claims: In order to claim
warranty, we recommend taking digital photos of the item in question and
emailing it to us with a short note of explanation. Upon receipt,
Imperial will forward your claim to the respective manufacturer. Before issuing
an Return Authorization number, we must get approval from the
manufacturer that they will honor the claim. Some manufacturers reserve the
right to repair the product.
All shipping for warranty claims are the responsibility of the client not
10) Open boxes within 15 days of delivery: Inspect for damages
and report any discrepancies.
No adjustments will be made for discrepancies not reported within 15 days of
11) Return Policy: No product can be returned without a RAN number
(return authorization number). Clearly mark the RAN number on the outside
of all packages. Any
product will not be credited if it is marked on, modified, exposed to sun or
moisture, have sheetrock, mud, primer stain or job
site damage. There are no cash refunds, a credit note will be issued. Custom
orders cannot be returned. Stock item returns - no returns after 10 days from
the date of invoice. Authorized returns are FOB New York warehouse or Toronto
Warehouse, or manufacturing facility for factory direct products.
Freight charges for returns are the responsibility of the client.
Photos: All material photos close representations only
and may vary in appearance and color in this brochure
Sizes: All product
sizes are approximate only and may change without prior notice.
Products change from time to time and may be discontinued due to factors beyond
our control or marketing decisions.
Stocking levels vary
constantly, approximate time frames are on all quotes.
Refer to Imperialproduction.com for expanded product specifications, email or
call for more information.
Load Bearing Products:
Load bearing capacity is approximate as specified by the manufacturer. Check
with your own structural engineer.
Fire Rating & Building
Code: All products have various fire ratings and code compliance. Check with
your local building codes for suitability.
E&OE All policies are subject to change without notice.