Productions & Distribution Inc. hereinafter "Imperial". Imperial does not
manufacture goods only distributes goods.
Privacy: Client personal data is never traded, rented or sold. Imperial
communicates with client or client's authorized representatives only.
Advise & Data: Any advise recommended by Imperial is believed to be
reliable. Imperial does not make any warranty expressed or implied for the
fitness of particular products or their suitability in application or the
results obtained; this must come from your contractor, structural
engineer, registered designer or architect. The client or their
tradesperson must test and verify product use and suitability for
themselves. Imperial does not sell finished goods - only architectural
components. Integration hardware, finishing & installation is supplied by
others. Photos and material photos on Imperials' websites or publications
are close representations only and may vary in appearance and color from
the actual goods. Sizes are are approximate only and may change without
prior notice, due to manufacturing variance tolerances. Availability:
Products change from time to time and can be discontinued or altered due
to factors beyond our control or marketing decisions. Reference Material:
Refer to Imperialproduction.com for expanded product specifications, email
or call for more information. All product data is the exclusive
intellectual property of Martin Richards Design & Contracting Inc. Load
Bearing capacity is approximate as specified by the manufacturer. Fire
Rating & Building Code: All products have various fire ratings and code
compliance. Check with your local building codes for suitability of any
product, your own structural engineer for application.
3) Quotes are
valid for 5 days. Quotes become orders once payment is authorized and
confirmed which denotes acceptance by Imperial.
not accept verbal orders. Payment confirmations are emailed, phoned or
faxed. Imperial is not liable for time delays caused by the
process. Delivery times take effect from the date of confirmed payment,
not the quote date.
Prices do not include Taxes or Duty. Client is responsible for all tax
submissions unless quoted where Imperial is obligated by law to charge
taxes in a given jurisdiction. Any retroactive taxes or duties are the
client's responsibility. Brokerage may apply to exported or imported items
clearance. If at any time (even retroactive) duty is imposed, it is the
responsibility of the client (importer). Interest is set at 2% per month,
26% per annum for overdue accounts.
5) Orders: All
sales are final. All sales occur in Toronto Ontario Canada and are subject
to Ontario Canada laws. It is agreed that all dispute resolutions occur in
Toronto On Canada only. Any disputes resolution will not exceed product
value. Custom / Special Order are not returnable and cannot be cancelled
or exchanged. Expect longer delivery times for custom orders. Order
Changes must be presented to Imperial in writing. There is no
changes can be made to product or freight changes complied with. Any
freight changes will be charged to the client immediately prior to
product that is ordered from manufacturing for a client is considered a
custom / special order. There are no cash refunds. All sales are final no
Times: Quotes provides an approximate estimate of delivery time. This
estimate is not guaranteed. Delays can occur due to freight companies
schedules, weather, border customs, or manufacturing delays; all out of
Imperial's control. For a guaranteed delivery time a separate delivery
agreement can be prepared by our legal department, bonding charges apply.
Do not book your install trades until you have your product in hand and
have inspected the goods for freight damage.
Levels: Commonly sold products are stocked, however inventory levels
Prices are FOB manufacturer’s factory or FOB Canadian Warehouse or FOB NY
prepaid on client's behalf and non-refundable. Freight may include
freight-in to the warehouse and Freight out to the client.
Claims for Goods Damaged or Lost in Transit: All sales are EXW warehouse.
All items are inspected & photographed prior to shipping. When the carrier
accepts product, all risk reverts to the purchaser. Imperial is not
responsible for any damage that incurs in transit, concealed or otherwise
or delays caused by the carrier. All goods should be unpacked and
inspected immediately upon receipt. Any and all damages should be noted on
the Bill of Lading when product is delivered. If the client gives the
transportation company a clear receipt for goods received that have been
damaged or lost in transit, the client does so at their own risk and
expense. All claims are with the freight carrier not Imperial. For most
freight carriers, claims must be made within 8 working days. If an order
is refused, all transit & storage fees are the responsibility of the
client. All charges from the carrier will be immediately charged to the
client's credit card for the duration of the storage.
9) Warranty &
Guarantees are with the product’s respective manufacturer. Product
specifications are those of manufacturing. Imperial does not
product. All manufacturer warranties are limited and in effect for the
original purchaser only and are non-transferable.
Claims: In order to claim warranty, we recommend taking digital photos of
the item in question and emailing it to us with a short note of
explanation. Upon receipt, Imperial will forward your claim to the
respective manufacturer. Before issuing an Return Authorization number for
warranty, we must get approval from the manufacturer that they will honour
the claim. Some manufacturers reserve the right to repair the product. All
shipping for warranty claims are the responsibility of the client not
10) Open boxes
immediately upon receipt. Inspect for damages and report any
discrepancies. No adjustments will made for discrepancies not reported
within 8 days of receipt.
policies are subject to change without notice. JAN-1-2015