Imperial Productions & Distribution Inc.     email:   

Out Design the Big Box StoresTM   

             New York / Toronto    1-800-399-7585       1-416-264-6096   our 17th year! 




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Imperial Productions & Distribution Inc.

Pricing & Policies 

Last update Feb 1-2015


 Imperial Productions & Distribution Inc. hereinafter "Imperial". Imperial does not manufacture goods only distributes goods.


1) Client Privacy: Client personal data is never traded, rented or sold. Imperial communicates with client or client's authorized representatives only.


2) Product Advise & Data: Any advise recommended by Imperial is believed to be reliable. Imperial does not make any warranty expressed or implied for the fitness of particular products or their suitability in application or the results obtained; this must come from your contractor, structural engineer, registered designer or architect. The client or their tradesperson must test and verify product use and suitability for themselves. Imperial does not sell finished goods - only architectural components. Integration hardware, finishing & installation is supplied by others. Photos and material photos on Imperials' websites or publications are close representations only and may vary in appearance and color from the actual goods. Sizes are are approximate only and may change without prior notice, due to manufacturing variance tolerances. Availability: Products change from time to time and can be discontinued or altered due to factors beyond our control or marketing decisions. Reference Material: Refer to for expanded product specifications, email or call for more information. All product data is the exclusive intellectual property of Martin Richards Design & Contracting Inc. Load Bearing capacity is approximate as specified by the manufacturer. Fire Rating & Building Code: All products have various fire ratings and code compliance. Check with your local building codes for suitability of any product, your own structural engineer for application.


3) Quotes are valid for 5 days. Quotes become orders once payment is authorized and confirmed which denotes acceptance by Imperial.

Imperial does not accept verbal orders. Payment confirmations are emailed, phoned or faxed. Imperial is not liable for time delays caused by the

quoting process. Delivery times take effect from the date of confirmed payment, not the quote date.


4) Prices: Prices do not include Taxes or Duty. Client is responsible for all tax submissions unless quoted where Imperial is obligated by law to charge taxes in a given jurisdiction. Any retroactive taxes or duties are the client's responsibility. Brokerage may apply to exported or imported items for

Border Customs clearance. If at any time (even retroactive) duty is imposed, it is the responsibility of the client (importer). Interest is set at 2% per month, 26% per annum for overdue accounts.


5) Orders: All sales are final. All sales occur in Toronto Ontario Canada and are subject to Ontario Canada laws. It is agreed that all dispute resolutions occur in Toronto On Canada only. Any disputes resolution will not exceed product value. Custom / Special Order are not returnable and cannot be cancelled or exchanged. Expect longer delivery times for custom orders. Order Changes must be presented to Imperial in writing. There is no

guarantee changes can be made to product or freight changes complied with. Any freight changes will be charged to the client immediately prior to

delivery.  Any product that is ordered from manufacturing for a client is considered a custom / special order. There are no cash refunds. All sales are final no returns.


6) Delivery Times: Quotes provides an approximate estimate of delivery time. This estimate is not guaranteed. Delays can occur due to freight companies schedules, weather, border customs, or manufacturing delays; all out of Imperial's control. For a guaranteed delivery time a separate delivery agreement can be prepared by our legal department, bonding charges apply. Do not book your install trades until you have your product in hand and have inspected the goods for freight damage.


7) Inventory Levels: Commonly sold products are stocked, however inventory levels change frequently.


8) Freight: Prices are FOB manufacturer’s factory or FOB Canadian Warehouse or FOB NY warehouse.

Freight is prepaid on client's behalf and non-refundable. Freight may include freight-in to the warehouse and Freight out to the client.


8a) Freight Claims for Goods Damaged or Lost in Transit: All sales are EXW warehouse. All items are inspected & photographed prior to shipping. When the carrier accepts product, all risk reverts to the purchaser. Imperial is not responsible for any damage that incurs in transit, concealed or otherwise or delays caused by the carrier. All goods should be unpacked and inspected immediately upon receipt. Any and all damages should be noted on the Bill of Lading when product is delivered. If the client gives the transportation company a clear receipt for goods received that have been damaged or lost in transit, the client does so at their own risk and expense. All claims are with the freight carrier not Imperial. For most freight carriers, claims must be made within 8 working days. If an order is refused, all transit & storage fees are the responsibility of the client. All charges from the carrier will be immediately charged to the client's credit card for the duration of the storage.


9) Warranty & Guarantees are with the product’s respective manufacturer. Product specifications are those of manufacturing. Imperial does not

manufacture product. All manufacturer warranties are limited and in effect for the original purchaser only and are non-transferable. 

9a) Warranty Claims: In order to claim warranty, we recommend taking digital photos of the item in question and emailing it to us with a short note of explanation. Upon receipt, Imperial will forward your claim to the respective manufacturer. Before issuing an Return Authorization number for warranty, we must get approval from the manufacturer that they will honour the claim. Some manufacturers reserve the right to repair the product. All shipping for warranty claims are the responsibility of the client not Imperial.


10) Open boxes immediately upon receipt. Inspect for damages and report any discrepancies. No adjustments will made for discrepancies not reported within 8 days of receipt.


E&OE All policies are subject to change without notice. JAN-1-2015




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